BonsAI Blueprint
Terms & Conditions

Last Updated: October 22, 2025

Please read these Terms and Conditions ("Terms," "Terms and Conditions") carefully before using the bonsaiblueprint.com (www.bonsaiblueprint.com) website and the BonsAI Blueprint software platform (collectively, the "Services") operated by BonsAI Blueprint, LLC ("us," "we," or "our"). Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services ("Client," "you," or "your"). By accessing or using the Services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Services.

1. Definitions

"Services" refers to the all-in-one AI-powered conversational platform provided by BonsAI Blueprint, including but not limited to AI lead capture, lead nurturing, unified chat inbox, SMS/text messaging(message and data rates may apply), email marketing, reputation management, and payment processing features (e.g., Text-2-Pay, Tap-2-Pay). "Client" means the individual or business entity that registers for and uses our Services. "End-Customer" means your leads, customers, or any individual who interacts with you through our Services (e.g., by text message, webchat, or by paying an invoice). "Client Content" means any and all data, information, text, messages, reviews, and other content that you or your End-Customers upload, import, or generate through the use of our Services.

2. Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password, whether your password is with our Services or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You must be at least 18 years of age to use the Services.

3. Fees, Payment, and Subscription

Our Services are offered on a recurring subscription basis. By signing up, you agree to pay the subscription fees specified at the time of purchase.

Billing Cycle: All subscription fees are billed in advance on a recurring monthly or annual basis. You authorize us and our third-party payment processor(s) to charge your chosen payment method for all applicable fees. Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it in accordance with the cancellation procedures. Price Changes: We reserve the right to change our subscription fees at any time. We will provide you with reasonable prior notice of any change in fees to give you an opportunity to terminate your subscription before such change becomes effective. Refund Policy: Please refer to our "Money-Back Guarantee" details as posted on our website or provided at the time of purchase. Except as expressly provided in that guarantee, all fees paid are non-refundable.

4. Client Responsibilities and Acceptable Use

You are solely responsible for your conduct, your Client Content, and your communications with your End-Customers while using the Services.

Compliance with Laws: You agree to use the Services in compliance with all applicable local, state, national, and international laws and regulations. Messaging and TCPA Compliance: The Services include features that allow you to send SMS/text messages and emails to your End-Customers. You are solely responsible for your messaging campaigns. You represent and warrant that you have obtained all necessary rights and express written consents from your End-Customers to send them communications in compliance with all applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

Communication Opt-In and Opt-Out Mechanisms: You acknowledge that our Services provide tools to help you manage communication consent from your End-Customers. You remain solely responsible for properly using these tools and honoring all consent and opt-out requests.

Opting-In: You must obtain clear, express written consent from an End-Customer before sending them any marketing or promotional communications via SMS, phone call, or email. Consent may be obtained via web forms (e.g., submitting a contact form with a clear disclosure, checking an affirmative consent box), or by an End-Customer initiating a text message to you (e.g., texting a keyword like "JOIN").
Opting-Out (SMS/Text): The Services are configured to process standard opt-out keywords. End-Customers must be able to opt-out of receiving text messages at any time by replying with standard keywords such as "STOP," "UNSUBSCRIBE," "CANCEL," "END," or "QUIT." You agree not to interfere with, obstruct, or prevent these automated opt-out mechanisms.
Opting-Out (Email): All marketing and promotional emails you send using the Services must include a clear, conspicuous, and functioning "Unsubscribe" link that allows the End-Customer to easily opt-out of future email communications.
Opting-Out (Phone Calls): If an End-Customer verbally requests to be placed on an internal "Do Not Call" list during a phone call, you are responsible for immediately honoring that request and using the Services' features (e.g., tagging, DND status) to prevent future non-transactional calls to that individual.

Prohibited Use: You agree not to use the Services to:

Send any unsolicited, harassing, or spam messages.
Upload or transmit any material that is illegal, defamatory, obscene, or hateful.
Violate the privacy rights of any individual.
Reverse-engineer, decompile, or attempt to extract the source code of our software.
Use the AI features to generate or disseminate misinformation, harassing content, or content that violates any law.

Client Content: You own all rights to your Client Content. We do not claim any ownership over it. You are solely responsible for the accuracy, legality, and appropriateness of all Client Content.

5. Intellectual Property

Our IP: The Services and all of its original content (excluding Client Content), features, and functionality (including our software, AI models, and brand) are and will remain the exclusive property of BonsAI Blueprint, LLC and its licensors. Your IP (Client Content): You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, and process Client Content solely for the purpose of providing and improving the Services for you. We will treat your Client Content as confidential, in accordance with our Privacy Policy.

6. Third-Party Services

Our Services may integrate with or rely on third-party services, such as telecommunications providers (for SMS), social media platforms (for DMs), and payment processors (for Text-2-Pay). No Personally Identifiable information will be shared or transferred to third-party web sites or services.

7. Term and Termination

These Terms are effective as long as you have an active subscription. You may cancel your subscription at any time by contacting us or through your account settings. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms (especially for non-payment or violation of Acceptable Use policies). Upon termination, your right to use the Services will immediately cease. We will maintain your data for a reasonable period as specified in our Privacy Policy, after which it may be permanently deleted.

8. Disclaimer of Warranties

Your use of the Services is at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. BonsAI Blueprint, LLC does not warrant that a) the Services will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the results of using the Services will meet your requirements or generate any specific amount of revenue or leads.

9. Limitation of Liability

In no event shall BonsAI Blueprint, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any Client Content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage. In no event shall BonsAI Blueprint, LLC's aggregate liability for all claims relating to the Services exceed the total amount of fees paid by you to us in the six (6) months prior to the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless BonsAI Blueprint, LLC and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of: a) your use and access of the Services; b) your breach of these Terms; c) your Client Content; or d) your violation of any law or the rights of a third party, including but not limited to your violation of the TCPA or any privacy right of your End-Customers.

11. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by arbitration in Stanly County, North Carolina, unless submitted to small claims court.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice (e.g., via email or a notice within the platform) prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.